Worry-Free Shipping
What are the benefits of Worry-Free Shipping?
Shipped Directly from Austria
This item is handcrafted at our historic manufactory in Gmunden, Austria.
All-Inclusive Pricing
No surprise bills at the door! All Canadian duties and taxes are calculated and collected at checkout, so your order clears customs automatically and arrives at your doorstep with no additional fees required.
Local Canadian Returns
Shop with confidence knowing that if you need a return, we handle everything locally through our Calgary, Alberta office.
More details about our policies:
Shipping
How much does shipping cost?
The exact shipping costs are calculated based on the destination and the weight of the items in the customer's shopping cart. Customers can view the shipping costs during the checkout process before completing their purchase.
Net weight: Shipping Costs
Up to 2 kg: CAD 76.90
> 2 to 5 kg: CAD 98.90
> 5 to 10 kg: CAD 158.90
> 10 to 20 kg: CAD 329.90
More than 20 kg: CAD 459.90
We offer free shipping on orders over CAD 250.
How quickly will my order be delivered in Canada?
In-stock items: Generally, in-stock items will be delivered within 5 to 10 business days.
Out-of-stock items: For items that are not currently in stock, as they are handcrafted upon order, delivery may take between 12 to 16 business days for the pieces to be ready for shipment.
Special custom orders: Any special custom-made pieces are lovingly handcrafted specifically for you and may require a delivery time of 4 to 6 weeks.
Please note that these are estimated delivery times to Canada, and actual delivery may vary depending on your location and customs processing.
Handling Time: 1 to 3 days
Transit Time: 4 to 7 days