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Shipped Directly from Austria
This item is handcrafted at our historic manufactory in Gmunden, Austria.

All-Inclusive Pricing
No surprise bills at the door! All Canadian duties and taxes are calculated and collected at checkout, so your order clears customs automatically and arrives at your doorstep with no additional fees required.

Local Canadian Returns
Shop with confidence knowing that if you need a return, we handle everything locally through our Calgary, Alberta office.

More details about our policies:

• Return and Refund Policy
• Shipping Policy

Standard shipping to Canada is free on orders of CAD 250 or more after discounts, before taxes.

Below CAD 250, shipping depends on the order weight. The shipping calculator and checkout show the applicable rate before you pay.

In-stock items: Generally, in-stock items will be delivered within 5 to 10 business days.

Out-of-stock items: For items that are not currently in stock, as they are handcrafted upon order, delivery may take between 12 to 16 business days for the pieces to be ready for shipment.

Special custom orders: Any special custom-made pieces are lovingly handcrafted specifically for you and may require a delivery time of 4 to 6 weeks.

Please note that these are estimated delivery times to Canada, and actual delivery may vary depending on your location and customs processing.

Handling Time: 1 to 3 days

Transit Time: 4 to 7 days